Privacy policy

Your information

Rafah provides preventive mental wellbeing features for adults aged 18 and over. We process account and contact information, assessment answers and results, messages and context you choose to share in Rafah Mind, subscription and transaction information, and limited device, security and error information needed to operate the service.

Why we process it

We use this information to manage your account, provide assessments and preventive features, personalize your experience and maintain continuity, manage subscriptions and support, protect the service, fulfil applicable privacy rights and improve operations lawfully. Wellbeing information may be sensitive. Where consent is the applicable basis, we ask for explicit consent. Sensitive information is not used for marketing.

AI and service providers

Rafah uses AI for defined preventive functions and may use technical service providers where necessary. Messages, inputs and the context needed to provide these functions may be processed. Using Rafah does not authorize research, model training or sharing a particular session with a reviewer. These require separate permission.

Retention and protection

Data is deleted from active systems within 30 days of a verified request. We use appropriate technical and organizational safeguards.

Your choices and rights

Applicable rights include information and access, correction, a readable copy, deletion where applicable, withdrawal of consent where consent is the basis, and complaints. You can review or withdraw support consent in Settings. Withdrawal is separate from account deletion. Send privacy requests to support@rafah.tech.

Subscriptions and refunds

There are no voluntary refunds; all payments are final except where mandatory law requires otherwise. A prorated refund of the unused remaining period is available only if Rafah permanently discontinues the service. Unused replies do not roll over, expire at the end of the billing cycle or when the subscription ends or is cancelled, have no cash value, and cannot be used afterwards. Auto-renewal can be turned off by the user directly from inside the account at any time; access continues through the end of the paid cycle.